18 Mauldeth Road, Broxburn, EH52 6FB · 07961 768920 · hello@westlothiangas.com · Gas Safe Registration No. 927997
12-Month Service & Breakdown Plan Agreement
This Agreement is made between West Lothian Gas (“the Company”, “we”, “us”) and the Customer named below (“the Customer”, “you”), and sets out the terms on which the Customer is enrolled in the Company's Service & Breakdown plan for a fixed minimum term of 12 months. Where this Agreement is entered into in connection with a new boiler installation, the installation details (make, model, price and warranty) are recorded separately in your installation paperwork or invoice.
1. The Parties
| Customer full name | To be completed below |
|---|---|
| Service address | To be completed below |
| Correspondence address | Same as service address, unless stated below |
| Phone / email | To be completed below |
| Agreement date | Set automatically when you sign |
2. Service & Breakdown Plan — What Is Included
The Customer agrees to take out the Company's “Service & Breakdown” plan at a fixed rate of £19.99 per month, which includes:
- Everything in the Annual Service plan (full boiler service, gas safety check & flue inspection, efficiency check & clean, written service report)
- Unlimited breakdown call-outs
- Parts & labour included (up to £500 per repair)
- Priority same-day response in West Lothian
- 24/7 WhatsApp message response for support and emergencies (07961 768920)
- No excess fee payable on any repair
- 12-month workmanship guarantee on covered repairs
3. Minimum Term — 12-Month Lock-In
The Service & Breakdown plan under this Agreement begins on the date of your first successful payment following signature (“the Commencement Date”) and continues for a fixed minimum term of 12 months (“the Minimum Term”).
By signing this Agreement, the Customer specifically agrees to be bound by this fixed 12-month term.
After the Minimum Term ends, the plan will automatically continue on a rolling monthly basis at the then-current published rate, unless the Customer gives notice to cancel or the parties agree a new fixed-term arrangement.
4. Fees and Payment
- Monthly plan fee: £19.99, fixed for the entire 12-month Minimum Term and will not increase during that period
- Payment method: recurring card payment collected securely via Stripe
- Payment date: collected monthly from the date of your first successful payment
- Late or failed payments may result in cover being suspended until the account is brought up to date, without affecting the Customer's ongoing liability for the remainder of the Minimum Term
5. Early Termination
If the Customer cancels the plan, stops payment, or otherwise ends this Agreement before the end of the Minimum Term for any reason other than those set out in Clause 6, the Customer agrees to pay the Company an early termination charge equal to the outstanding monthly fees (£19.99 × remaining months) for the balance of the Minimum Term.
This sum is due within 14 days of termination and may, at the Company's discretion, be reduced or waived in exceptional circumstances.
6. Exceptions — No Penalty Situations
The Customer may end this Agreement without an early termination charge if:
- the property is sold and evidence of the sale/change of ownership is provided in writing; or
- the gas supply to the property is permanently disconnected; or
- the Company fails to carry out a material obligation under this Agreement and does not remedy this within 14 days of written notice from the Customer.
7. Access and Customer Obligations
- Provide, or arrange for the tenant to provide, reasonable access for the annual service and any breakdown call-outs
- Keep the boiler and surrounding area accessible and free from obstruction
- Keep contact details up to date and inform the Company promptly of any change of address
- Notify the Company promptly of any suspected fault or gas safety concern
8. Exclusions and Waiting Period
- A 14-day settling-in period applies from the Commencement Date before breakdown claims can be made. Annual services can be booked immediately
- Faults identified during an initial assessment, if any, are excluded from this plan; faults that develop after the Commencement Date are covered in full under the plan terms
- Damage caused by misuse, third-party interference, or failure to allow reasonable access is excluded
9. General Terms
- This Agreement is governed by the law of Scotland, and the parties submit to the jurisdiction of the Scottish courts
- Notices may be given by WhatsApp to 07961 768920 or by email to hello@westlothiangas.com, and will be treated as received when sent
- This Agreement, together with the standard terms published at westlothiangas.com/plans, forms the entire agreement between the parties in relation to the Service & Breakdown plan, save that Clauses 3 and 5 above take precedence for the duration of the Minimum Term
- If any part of this Agreement is found to be unenforceable, the remainder will continue in full force and effect
Signatures
By signing below, both parties confirm they have read, understood, and agree to be bound by this Agreement, including the 12-month Minimum Term set out in Clause 3.
This is a plain-language service agreement and does not constitute legal advice. If you have any questions before signing, message us on WhatsApp on 07961 768920.